Common Booking Scenarios
1. How do I delete a booking?
Use this when the client won’t start or it’s a duplicate.
Steps: Bookings → Detail → Change status to Deleted.
(You will still have a data in CRM under filstre Deleted bookings)
2. How do I pause a registration?
Steps:
Bookings → Detail → Payments → Payment Plan → Update the next scheduled payment date.
(Billing restarts after the pause.)
3. How do I cancel a booking?
Use this if the client is leaving.
Steps: Bookings → Detail → Change status to Cancelled.
(Keeps history, frees the spot, can be reactivated later.)
4. How does the waitlist work?
When a class is full, new clients go to Waitlist automatically.
When a place opens, they receive a notification to confirm.
Steps: Bookings → Detail → Status = Waitlist.
5. What is a trial registration?
Clients attending their first class will have a status Trial.
Steps: Bookings → Check that status = Trial.
6. How do refunds work?
Refunds (full or partial) can be done directly in Zooza.
Applies to Stripe, not GoCardless, etc.
Steps: Booking → Detail → Payments → Select transaction → Process refund.
(Money is automatically sent to the client. Or note is created and manually process in your payment gateway. )
7. How do I handle missed classes?
Go to Registration → Payments → Payment plan → Adjust the next payment.
Automation options (on request):
Offer make-up classes.
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